Lightroom App Removes Images, Presets of Apple Customers; Adobe Says Misplaced Content material Isn’t Recoverable

Earlier this week, Adobe launched Lightroom 5.four.zero for iPhone and iPad customers. The replace was meant to repair earlier bugs and supply stability enhancements to the customers. However it put a number of customers in shock because the up to date Lightroom app made their pictures and presets saved within the cloud disappear. Adobe has acknowledged the difficulty and launched an replace for each iOS and iPadOS. Nevertheless, it has additionally talked about that the pictures and presets misplaced because of a bug within the earlier model weren’t recoverable.

Various Lightroom customers complained on the Photoshop suggestions boards in regards to the bug that impacted their modifying efforts and eliminated their present pictures and presets. The early complaints have been made by the affected customers shortly after Adobe launched Lightroom 5.four.zero on Monday, as noticed by PetaPixel. Some individuals additionally reacted in regards to the replace on Reddit.

“That was 2+ years of edits which might be simply gone, misplaced, unrecoverable,” one of many affected customers wrote on Reddit.

An Adobe consultant acknowledged the bug in response to one of many experiences posted on the Photoshop suggestions boards. “We’re conscious that some prospects who up to date to Lightroom 5.four.zero on iPhone and iPad could also be lacking pictures and presets that weren’t synced to the Lightroom cloud,” he stated, including that the corporate has launched Lightroom model 5.four.1 for iOS and iPadOS to repair the bug and stop the difficulty from affecting further customers.

Nevertheless, Adobe hasn’t offered an answer for the affected customers to allow them to get better their present pictures and presets.

“Putting in model 5.four.1 is not going to restore lacking pictures or presets for patrons affected by the issue launched in 5.four.zero,” Adobe stated in an announcement. “We all know that some prospects have pictures and presets that aren’t recoverable. We all know how irritating and upsetting this will likely be to individuals affected and we sincerely apologise.”

Affected customers aren’t happy with the corporate’s response. “That is actually the worst,” one of many customers who’s claimed to have misplaced 800 pictures and paid presets price tons of of wrote on Twitter.

Devices 360 has reached out to Adobe for a remark for additional readability on the difficulty and can replace this area when the corporate responds.

That is notably not the primary time when an organization has been accountable for impacting the creativity of its customers. Simply earlier this month, Canon took down its picture.canon platform after going through a storage challenge that resulted within the disappearance of a number of pictures and movies of its customers.