Owing to the COVID-19 pandemic and subsequent lockdowns, Samsung has began providing buyer assist providers via WhatsApp. Not solely does this guarantee a contactless service, it additionally promotes a fast resolution to customers’ issues on the security of their houses. It additionally helps prospects find out areas of service centres close by, new affords and know the standing of restore. Aside from the messenger, the South Korean large has a number of different choices for customers to succeed in out to, together with distant assist, dwell chat, and do-it-yourself movies.
Getting in contact with Samsung on WhatsApp is fairly straightforward. All it’s essential to do is ship a message to its assist quantity 1800-5-SAMSUNG (1800-5-7267864) to register. As soon as accomplished, the service can be utilized to hunt any form of technical assist. Clients may request for demo and set up of the model’s merchandise. The WhatsApp service is on the market on all days of the week, from 9am to 6pm.
Aside from WhatsApp, Samsung smartphone and Sensible TV customers may go for distant assist, the place knowledgeable can achieve entry to a tool via the Web, diagnose the difficulty and supply an answer. In accordance with the model’s official assertion, over 70,000 queries are resolved remotely each month.
Customers may conduct a dwell chat with educated brokers via the assist part on its web site any time of the day. Samsung says that on a mean, over 9,000 queries have been resolved via this each day. Samsung additionally posts do-it-yourself movies on its web site and YouTube channel, offering fast options to frequent issues.
Aside from the above, prospects can all the time attain out to its name centre executives, or obtain the Samsung Members App, which can be utilized to dwell chat, place service requests, observe restore progress, or entry distant assist and telephone diagnostics.
Samsung India’s Buyer Service Vice President Sunil Cutinha believes that the usage of WhatsApp “will assist us deepen our shopper join whereas offering larger comfort to them.”
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